Our services
From digital/online customer support and AI agent development to implementation and support, our comprehensive services can help your business thrive.
Webchat
we know live chat isn’t just a widget on your website—it’s the instant connection customers demand in a fast-paced world. While 73% of shoppers say live chat is the most satisfying support channel (HubSpot), managing real-time conversations while juggling other tasks can drain your team’s productivity. Let us turn your live chat into a 24/7 sales and support engine.
How We Deliver
- 💬 Instant Response Guarantee
Answer chats in under 30 seconds—no more abandoned carts or frustrated visitors. Our AI greets users instantly, while human agents step in for complex needs.
- 🛒 Proactive Sales Support
Engage visitors with tailored prompts (e.g., “Need help choosing?”) to boost conversions and average order value.
- 🔄 Seamless Handoffs
Escalate chats to specialized teams (billing, technical support) without dropping the conversation.
- 📊 Real-Time Analytics
Monitor chat volume, customer sentiment, and agent performance to optimize your strategy on the fly.
Why LiveChat Support Matters 62% of customers are more likely to repurchase from brands with live chat
- Live chat users spend 60% more per purchase than those who don’t engage .
- Resolve issues 3x faster than email or phone support, cutting costs and boosting satisfaction.
---Our Tools & Expertise
- 🤖 AI-Powered Chatbots
Automate FAQs (e.g., “What’s your return policy?”) and collect lead info before routing to agents.
- 🧑💻 Multitasking Agents
Our trained experts handle 5+ chats simultaneously without sacrificing quality.
- 🔗 CRM Integration
Sync chat history with platforms like Zendesk, Salesforce, or HubSpot for a 360° customer view.
- 🛡️ Security Compliance
Protect sensitive data with GDPR-ready encryption and secure payment handling.
Outcomes for Your Business
✅ Increase conversions by guiding visitors from “browsing” to “buying” in real time.
✅ Cut support costs by resolving 50%+ inquiries via AI automation.
✅ 2Boost customer loyalty with instant, hassle-free problem-solving.
✅ Gain actionable insights from chat transcripts and satisfaction surveys.
Turn your live chat into a revenue driver—day or night.
Start Chatting Smarter →
Why let customers slip away? Experoc keeps the conversation going, turning queries into sales.
Social Media Support
we understand that social media isn’t just a marketing tool—it’s your frontline for customer engagement. Yet, managing comments, DMs, and reviews across platforms like Facebook,Instagram, LinkedIn, and others can quickly overwhelm small teams. That’s where we step in.
How We Deliver:
- 24/7 Monitoring & Response: Never miss a message, even during peak hours or holidays. Our AI agents triage inquiries instantly, while human experts handle nuanced issues.
- Brand-Aligned Interactions: We mirror your voice, tone, and values to ensure seamless, on-brand communication.
- Crisis Management: De-escalate complaints, address negative reviews tactfully, and protect your online reputation.
- Analytics-Driven Insights: Track response times, sentiment trends, and engagement rates to refine your strategy.
Why Social Media Support Matters:
- 53% of customers expect brands to respond to social media queries within an hour (Sprout Social).
- Consistent, timely replies boost loyalty and conversions.
- Let us turn your social channels from a stress point into a growth engine.
Our Tools & Expertise:
- AI chatbots for instant replies to FAQs (e.g., order status, returns).
- Human agents for personalized problem-solving and empathy-driven conversations.
- Integration with platforms like Hootsuite, Sprout Social, and Meta Business Suite.
Outcomes for Your Business:
✔️ Reduce response times from hours to minutes.
✔️ Free up your team to focus on core operations.
✔️ Turn casual followers into loyal advocates.
Let Experoc transform your social media from chaos to clarity—one timely, thoughtful reply at a time.
Webchat
we know live chat isn’t just a widget on your website—it’s the instant connection customers demand in a fast-paced world. While 73% of shoppers say live chat is the most satisfying support channel (HubSpot), managing real-time conversations while juggling other tasks can drain your team’s productivity. Let us turn your live chat into a 24/7 sales and support engine.
How We Deliver
- 💬 Instant Response Guarantee
Answer chats in under 30 seconds—no more abandoned carts or frustrated visitors. Our AI greets users instantly, while human agents step in for complex needs.
- 🛒 Proactive Sales Support
Engage visitors with tailored prompts (e.g., “Need help choosing?”) to boost conversions and average order value.
- 🔄 Seamless Handoffs
Escalate chats to specialized teams (billing, technical support) without dropping the conversation.
- 📊 Real-Time Analytics
Monitor chat volume, customer sentiment, and agent performance to optimize your strategy on the fly.
Why LiveChat Support Matters 62% of customers are more likely to repurchase from brands with live chat
- Live chat users spend 60% more per purchase than those who don’t engage .
- Resolve issues 3x faster than email or phone support, cutting costs and boosting satisfaction.
---Our Tools & Expertise
- 🤖 AI-Powered Chatbots
Automate FAQs (e.g., “What’s your return policy?”) and collect lead info before routing to agents.
- 🧑💻 Multitasking Agents
Our trained experts handle 5+ chats simultaneously without sacrificing quality.
- 🔗 CRM Integration
Sync chat history with platforms like Zendesk, Salesforce, or HubSpot for a 360° customer view.
- 🛡️ Security Compliance
Protect sensitive data with GDPR-ready encryption and secure payment handling.
Outcomes for Your Business
✅ Increase conversions by guiding visitors from “browsing” to “buying” in real time.
✅ Cut support costs by resolving 50%+ inquiries via AI automation.
✅ 2Boost customer loyalty with instant, hassle-free problem-solving.
✅ Gain actionable insights from chat transcripts and satisfaction surveys.
Turn your live chat into a revenue driver—day or night.
Start Chatting Smarter →
Why let customers slip away? Experoc keeps the conversation going, turning queries into sales.
Email Support
We provide our support through emails so that your customers never run out of options. We do Followups,inquiries,complaints handling and more.
Stay Connected, Stay Supported
